We do not sell directly to consumers. Lumineo products are available worldwide at home improvement stores, garden centres and (online) department stores, among others. Would you like to add Lumineo to your product range? Discover the possibilities and become a B2B customer through Kaemingk: https://www.lumineo-lights.com/en/b2b-purchasing/

Always contact the store where you purchased the product first. They will help you further and contact us if necessary.

You only need to set the timer once. After that, the lighting switches on and off automatically according to the set schedule. For example, the lights stay on for 6 or 8 hours and then switch off automatically to save energy.

With many light strings, it is possible to connect multiple sets. Always check the product information to see whether this is possible and how many strings can be connected at most.

IP44 means that the lighting is protected against splashing water and small solid particles. This makes it suitable for outdoor use in sheltered areas such as balconies, terraces or under a canopy.

Our products comply with the relevant European laws and regulations for consumer products on the European market.

Lumineo LED lighting has a long lifespan and, depending on the product and how it is used, can last up to 50,000 hours. LED lighting also uses less energy than traditional lighting, making it more energy-efficient and cost-effective.

The IP rating on the packaging indicates whether a product is suitable for outdoor use and which weather conditions it can withstand. This rating is clearly stated on the packaging.

Not all LED lighting is dimmable. It is therefore important to check the product description carefully before purchasing.

First check whether the plug is properly connected and whether the lamp or batteries are working. If the lighting still does not work, check the transformer, fuse and any timer settings. If the problem persists, please contact the store where you purchased the product.

The manual is included in the product packaging and is available in several languages.

Christmas lighting with an IP rating of IP44 or higher is suitable for outdoor use and can be used in the garden or under a canopy.

The number of Christmas tree lights you need depends on the size of your tree and how densely you want it to be lit.
• Small tree (up to 1.5 metres): approximately 100 to 150 lights
• Medium-sized tree (1.5 to 2 metres): approximately 200 to 300 lights
• Large tree (2 to 3 metres): approximately 400 to 600 lights
• Extra-large tree (3 metres and taller): start with 600 lights and add more depending on your preference.

LED Christmas lighting is highly energy-efficient. If you leave the lighting on for 8 hours a day for 30 days, it costs an average of around €0.50 in electricity.

Basic lights have 7.5 cm between the bulbs, creating a subtle, classic look. Compact lights have 2.2 cm between the bulbs, so they are positioned closer together. With Cluster lights, the bulbs are extremely close together, creating a richly illuminated tree.

When it starts to get dark, a light sensor automatically switches the device on. After 6–8 hours, the lights switch off automatically. The following day, the batteries are recharged in daylight. Please note that on a sunny, clear day, the LED lights will shine for longer and more brightly, while on a dark, cloudy day, they will generally shine for a shorter time and less brightly. Before first use, the solar light should be charged for 1–2 days in direct sunlight with the switch turned on. This helps extend the battery life and ensures that the lighting set works properly.

Solar lights may not work as well when the battery is not fully charged, the solar panel is dirty or there has not been enough sunlight. Cold temperatures can also affect how long the lights stay on.

Solar lights work best in direct sunlight, but they can also charge in daylight or on cloudy days. The more sunlight the solar panel receives, the longer and brighter the lights will generally shine.

For many models, the battery can be easily replaced. Always check the product information or manual to make sure this applies to your product.

When the solar panel receives enough daylight, the light can stay on throughout the night. The panels can still capture natural light in winter, although there is generally less available. Less sunlight means lower energy output, which can noticeably reduce the light intensity and performance of the lights.